Software Implementation Specialist

6 days ago


Sydney, New South Wales, Australia The Onset Group Full time
Company Overview

The Onset Group is a fast-paced, innovative startup in the insurance space. Our organization is committed to helping employees grow, both personally and professionally.

About the Role

We are seeking a skilled Implementation Consultant to bridge the gap between our platform and customer needs. As an expert in software implementation, you will combine your engineering expertise, technical prowess, and customer-facing skills to deliver tailored solutions that genuinely transform clients' businesses.

Key Responsibilities
  • Configure the Platform
    • Data models, workflows, business rules, financial calculations, and document templates will be set up to meet customer requirements.
  • Testing and Quality Assurance
    • System and integration testing will ensure the delivered solution meets expectations.
  • Data Conversion and Mapping
    • Data conversion requirements will be analyzed, and data will be mapped and transformed as needed.
  • Stakeholder Management
    • You will facilitate discussions with technical and non-technical stakeholders, translating complex requirements into actionable solutions.
  • Customer Support
    • Customer inquiries and issues will be managed and resolved throughout the project lifecycle.
  • Project Documentation
    • Change requests and project tracking reports will be created and maintained.
  • Collaboration with Development Teams
    • New features for the platform will be specified and designed with development teams.
Requirements
  • A background in engineering, business analysis, or technical implementation is required.
  • Experience configuring large and/or complex software packages is essential.
  • Knowledge of relational databases is necessary.
  • Proficiency in writing business requirements, process maps, and technical specifications is required.
  • Familiarity with software development methodologies (Agile/Waterfall) is desired.
  • Strong stakeholder management and customer-facing experience is expected.


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