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Implementation Specialist

4 weeks ago

Sydney, New South Wales, Australia Edward Mann Full time

This range is provided by Edward Mann. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$85,000.00/yr - A$95,000.00/yr

Business Director @ Edward Mann

Edward Mann is recruiting for a SaaS Onboarding & Implementation Specialist on behalf of an exciting Australian Tech start-up. The role is paying up to 95K base + super + bonuses.

It will be a challenging role that will give you full exposure & great autonomy in planning and executing a broad range of customer success initiatives and work closely with experienced teams to craft & grow relationships, ultimately driving the scalability of the business.

About the Role

The Implementation Specialist is an integral role within the organisation. You will be responsible for managing the implementation process for new schools, ensuring our schools quickly maximise the value they get from the platform.

You will work closely with Account Executives, Customer Success Managers, and each school to understand their unique needs, deliver solutions to meet those needs and ensure a smooth transition onto the platform. This role requires a combination of stakeholder management, project management skills, and the ability to deliver an excellent customer experience.

The role reports to the Customer Success Lead.

Key Responsibilities
  • Implementation: Lead the implementation process for new schools, including project planning with the school and initial account setup, ensuring new schools rapidly experience value and achieve their desired outcome with the business.
  • Project management: Collaborate with schools; managing rollout plans and timelines to ensure schools achieve implementation milestones in a timely manner.
  • Engaging new schools: Deliver training to new schools that engages, excites and equips them to achieve success.
  • Documentation: Create and maintain implementation guides, help articles, and other documentation to support the implementation and usage of the platform.
  • Problem resolution: Think critically and creatively about problems, understand the root cause, and resolve it in the best way possible for the customer.
  • Being a product expert: To succeed in this role, you will need to become a product expert.
  • Continuous improvement: Actively engage in continuous improvement of implementation operations at the business.
  • Cross-functional collaboration: Work closely with cross-functional teams to achieve all of the above.
Your Skills and Experience:
  • 2+ years of professional experience in implementation or project management (SaaS preferred).
  • Demonstrated ability to learn quickly and be adaptable (especially experience learning software products).
  • Strong organisational and project management skills, with the ability to manage multiple projects simultaneously.
  • Excellent written communication and presentation skills.
  • Strong interpersonal skills to build relationships with clients, understand their needs, and communicate effectively.
  • Plenty of room to grow in your career.
  • Flexibility - hybrid office working model.
  • Birthday leave.
About the Company

Our client is a rapidly growing Aussie tech start-up that is tackling the relatively new EdTech category. They are pioneering to ensure schools, students and parents get the very most from their extracurricular programs - from sport, to music, performing arts, outdoor education and more.

The product is currently used by hundreds of thousands of staff and students at schools across Australia, New Zealand and beyond. They are one of the fastest-growing EdTech businesses in APAC, growing 2X in 2022, 2X in 2023 and have eyes on great gains for 2024. This year, the business will continue to go international, launching across the Middle East and Asia. Over the past year, they have received large capital injections from a variety of VC partners and have been written up in Forbes and the Australian Financial Review.

You will be a key member of the customer success team, working directly with the founders and external stakeholders to position yourself as a key driver of growth

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Business Development, and Information Technology

Industries

Education Administration Programs, Software Development, and Education

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