Software Implementation Specialist
3 days ago
About Janison
Janison Education Group is a leading provider of software solutions for the education sector. Our team is dedicated to delivering exceptional service and support to our clients, ensuring their success with our products.
We are seeking an experienced Implementation Analyst to join our team. As an Implementation Analyst, you will play a crucial role in ensuring the successful onboarding and implementation of our software solutions for new and existing clients.
Your primary responsibility will be to manage end-to-end implementation processes, from initial client engagement to post-deployment support. You will act as a technical point of contact for clients, working closely with internal teams to resolve issues and deliver timely solutions.
To succeed in this role, you will need excellent problem-solving, communication, and documentation skills. You should have a strong focus on details and accuracy, with a customer-focused mindset and a passion for delivering exceptional service and building strong client relationships.
Key Responsibilities:
- Lead the end-to-end implementation of Janison's software solutions for new clients, ensuring a seamless onboarding experience.
- Configure and test software applications to meet client-specific requirements, ensuring high-quality delivery and optimal functionality.
- Act as the primary technical point of contact for clients, providing product expertise, guidance, and troubleshooting throughout the implementation process.
- Collaborate with product and development teams to relay client feedback, contribute to product enhancements, and ensure solutions meet client expectations.
Requirements:
- Minimum 2–3 years of experience in software implementation, technical support, or a related role, or equivalent education (e.g., BA in IT or relevant certifications).
- Excellent problem-solving, communication, and documentation skills, with a strong focus on details and accuracy.
- Customer-focused mindset with a passion for delivering exceptional service and building strong client relationships.
- Ability to work both independently and collaboratively in a fast-paced environment, balancing multiple priorities and deadlines.
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