Implementation Consultant

4 days ago


Sydney, New South Wales, Australia Janison Education Group Full time

About the Role

We are seeking an experienced Implementation Analyst to join our team at Janison Education Group. As an Implementation Analyst, you will play a pivotal role in ensuring the successful onboarding and implementation of our industry-leading software solutions for both new and existing clients.

You will manage end-to-end implementation processes—from initial client engagement to post-deployment support—ensuring our software meets client needs and delivers maximum value. This role offers a unique opportunity to collaborate closely with clients, internal teams, and product specialists in a dynamic and fast-paced environment.

Responsibilities:

  • Lead the end-to-end implementation of Janison's software solutions for new clients, ensuring a seamless onboarding experience.
  • Engage with new and existing clients to understand their business requirements, identify solutions using Janison products, and document AS-IS and TO-BE processes.
  • Conduct client workshops, training sessions, and demonstrations to ensure effective adoption of the software and provide end-user support during implementation.
  • Configure and test software applications to meet client-specific requirements, ensuring high-quality delivery and optimal functionality.
  • Act as the primary technical point of contact for clients, providing product expertise, guidance, and troubleshooting throughout the implementation process.

Requirements:

  • Minimum 2–3 years of experience in software implementation, technical support, or a related role, or equivalent education (e.g., BA in IT or relevant certifications).
  • Excellent problem-solving, communication, and documentation skills, with a strong focus on details and accuracy.
  • Customer-focused mindset with a passion for delivering exceptional service and building strong client relationships.
  • Ability to work both independently and collaboratively in a fast-paced environment, balancing multiple priorities and deadlines.


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