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Change Management Specialist

2 months ago

Melbourne, Victoria, Australia City of Whittlesea Full time
About the Role

The City of Whittlesea is seeking a highly skilled Change Management Specialist to join our team. As a key contributor to our digital and customer transformation program, you will play a crucial role in ensuring successful organizational transformation and driving a culture of continuous improvement.

Key Responsibilities
  • Design and deliver training solutions with a customer focus to enhance the overall customer experience.
  • Assess and solve problems to enable service delivery improvements in an environment of competing priorities and goals.
  • Collaborate with various teams and stakeholders to develop and execute plans across the organization.
  • Foster a culture of customer experience excellence and promote a positive and adaptive mindset among employees.
Requirements
  • Experience in designing and delivering training solutions with a customer focus.
  • Proven examples of how you implemented a change management approach to enhance the overall customer experience.
  • Demonstrated customer centric mindset and ability to assess and solve problems.
  • Ability to work in a high-performing team and collaborate with various stakeholders.
What We Offer

The City of Whittlesea offers a dynamic and inclusive work environment, with opportunities for professional growth and development. We are committed to attracting and retaining a diverse workforce that reflects our municipality.