Branch Service Ambassador

2 weeks ago


Bankstown, Australia Commonwealth Bank of Australia Full time
Role Overview

We are seeking a highly skilled and motivated Branch Concierge to join our team at the Commonwealth Bank of Australia. As a key member of our Retail Banking Services team, you will be responsible for delivering exceptional customer service and providing a seamless banking experience to our customers.

About Us

The Commonwealth Bank of Australia is one of the largest financial institutions in the country, serving over 10 million personal and small business customers. With a history spanning over 100 years, we have established ourselves as a leader in the industry, offering a wide range of market-leading products and services.

Job Description

Your primary responsibility will be to provide top-notch customer service, ensuring that every interaction with our customers is memorable and exceeds their expectations. This includes greeting each customer, clearly understanding their inquiry, guiding them to the appropriate channel, building personal connections through meaningful conversations, and providing options for the customer through education and demonstration of our in-branch technology and digital banking options.

Key Responsibilities:
  • Greet each customer and provide a warm welcome
  • Clearly understand customer inquiries and guide them to the right solution
  • Build personal connections with customers through engaging conversations
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options
Requirements

To be successful in this role, you will need to possess excellent communication skills, display a professional demeanor, and have the ability to manage customer expectations. Additionally, you should have a proven track record of delivering exceptional customer service, preferably in a financial services or retail environment.

Benefits

We offer a competitive salary package, including an estimated annual salary of $55,000 - $65,000, depending on your level of experience and qualifications. You will also have access to extensive employee benefits and discounts, making us one of the best places to work in the industry.



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