
Digital Transformation Lead
2 weeks ago
As a Digital CRO and Personalisation Specialist, you will play a key role in driving the strategy and roadmap of Conversion Rate Optimisation (CRO) and Personalisation programs across digital channels.
You will work closely with cross-functional teams to define and maintain a strategic backlog of CRO-led and enabling initiatives, with the goal of enhancing user experience, lifting digital conversion metrics, and supporting growth objectives.
Key Responsibilities- Lead end-to-end delivery of digital experiments and personalisation initiatives from concept through launch and measurement.
- Translate business objectives into CRO strategies and create scalable experiences using Adobe Target.
- Collaborate with CRM, Paid Media, Analytics, and Marketing teams to align campaigns and audience strategies.
- Design and manage audiences to maximise impact.
- Conduct user research to surface actionable insights.
- Develop a structured experimentation and personalisation backlog aligned with strategic priorities.
- Perform user acceptance testing to ensure accuracy and performance.
- Engage stakeholders and communicate outcomes clearly to drive business value.
- Analyse and report on experiment and personalisation performance; identify opportunities for iteration and improvement.
- 3-5 years' experience delivering CRO digital optimisation programs that improve conversion rates.
- Extensive experience with Adobe Analytics and Adobe Target, with proven success running experiments.
- Ability to develop and report on optimisations with clear business value.
- Strong stakeholder management skills.
- Solid understanding of UX principles and customer psychology.
- Experience contributing to the health and optimisation of a multi-channel UI Design System.
- Experience writing technical requirements and working with development teams to deliver experimentation and personalisation components.
- Opportunity to shape the digital landscape and drive business growth.
- Chance to collaborate with talented professionals and build meaningful relationships.
- Professional development and growth opportunities.
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