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Senior Manager of Client Experience
3 weeks ago
This senior leadership role is a pivotal opportunity to drive exceptional client service delivery and lead a high-performing team of professionals.
The successful candidate will provide strategic guidance, coaching, and development support to their team members, managing client escalations and overseeing training initiatives to ensure best-in-class service outcomes.
With a strong track record in client relationship management, ideally within financial services, you'll thrive in a collaborative and dynamic environment, working closely with clients, senior stakeholders, and internal teams to build strategic relationships and deliver premium client experiences.
- Lead a team of Client Relationship Managers and Senior CRMs, providing guidance, coaching, and development support.
- Manage client escalations and ensure premium client service delivery across all regions.
- Drive service excellence initiatives, embedding best practice and continuous improvement throughout the organization.
- Oversee client onboarding, contract management, and renewals, ensuring seamless and efficient processes.
- Design and deliver training programs, coaching, and knowledge-sharing initiatives to enhance team performance.
- Partner with senior leaders across the business to support strategy, people, and processes, ensuring alignment and effective collaboration.
- Ensure compliance with all governance, risk, and regulatory requirements, upholding the highest standards of professionalism and integrity.
- Extensive experience in client relationship management, ideally within financial services.
- Strong leadership background, with the ability to motivate and inspire high-performing teams.
- Experience working with complex financial products and delivering client-centric solutions.
- Excellent communication, negotiation, and stakeholder management skills, with the ability to build and maintain strong relationships.
- Strategic mindset, with strong commercial acumen and problem-solving capability.
- Degree-qualified in Business, Finance, or Accounting (preferred).
- A hybrid working model, balancing flexibility and collaboration.
- Paid parental leave and wellbeing leave, supporting work-life balance.
- Salary sacrifice via superannuation, enhancing retirement savings.
- Employee discounts, including health insurance, promoting employee wellness.
- Volunteer leave and opportunities to give back to the community, fostering social responsibility.
- Pathways for ongoing learning and career development, driving professional growth.
- Mid-Senior level professional, with significant experience in client relationship management.
- Full-time employment, requiring commitment and dedication.
- General Business and Management expertise, with a focus on client service delivery.
Apply now to take the next step in your career, leveraging your leadership skills and passion for client excellence.
