Sales Support Specialist

7 days ago


Adelaide, South Australia Humm Group Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Support Specialist to join our Seller Success Team at Humm Group.

As a Sales Support Specialist, you will play a critical role in providing exceptional support to our merchant partners and sales team, while also collaborating closely with other departments across the business.

Key Responsibilities
  • Respond to merchant inquiries and resolve issues in a timely and professional manner.
  • Manage merchant queries and first call resolution to ensure high levels of customer satisfaction.
  • Set up new retailers in our systems and maintain accurate information for our existing retailer database.
  • Coordinate and execute promotions and campaigns as directed by the business.
  • Liaise and collaborate with other departments to achieve desired outcomes.
Requirements
  • Strong customer focus and excellent interpersonal skills.
  • Ability to build relationships and provide exceptional customer service.
  • Excellent communication and active listening skills.
  • Ability to work autonomously and as part of a team.
  • Strong problem-solving skills and ability to think critically.
  • Highly organized and able to prioritize tasks effectively.
What We Offer

As a Sales Support Specialist at Humm Group, you will have the opportunity to work in a fast-paced and dynamic environment, where no two days are the same. You will be part of a fun, energetic, and high-achieving sales team, and will have the chance to build a career in sales and account management.



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