Catering Operations Manager

6 days ago

Adelaide, South Australia Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Catering Operations Manager to join our team at Hilton Adelaide. As a key member of our catering team, you will be responsible for providing exceptional customer service, managing customer relationships, and ensuring the smooth execution of social and corporate events.

Key Responsibilities
  • Manage customer relationships through responding to customer inquiries and organizing arrangements for social and corporate events.
  • Provide direction and supervision of meeting and/or catering logistics to Catering Team Members and other departments responsible for event execution.
  • Represent the hotel and conduct conferences with individual customers to ensure customer needs are understood and met.
  • Meet with vendors to schedule AV requirements and coordinate bump ins/outs.
  • Provide support to Catering Manager in planning and on-site execution of large events.
  • Assist in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
  • Audit customer checks and department charges and files to ensure accuracy.
  • Supervise staff in creation and distribution of accurate written materials.
  • Ensure that contracts, menus, letters and reports are completed according to Hilton standards and policies.
  • Compile Food and Beverage post event report.
  • Pro-actively assist the team in solving guest issues or complaints, encouraging the team to use their initiative and empowerment guidelines at all times.
  • Check set ups and cleanliness prior to the commencement of functions to ensure function rooms meet and exceed requirements as per Event Orders.
  • Utilise the recognition tools available to reward and recognise the Food & Beverage team, encouraging the team to do the same.
  • Coordinate with Housekeeping and Engineering to ensure maintenance and cleanliness is at the required standard.
Requirements
  • Positive attitude and good communication skills.
  • Commitment to delivering a high level of customer service and Team Member morale.
  • Strong leadership skills, with the ability to effectively manage and motivate a team to perform beyond expectations.
  • Strong analytical skills, with the ability to understand key business indicators and competitive trends and develop approaches to these challenges.
  • Excellent organisational and planning skills.
  • Experience in a similar role with a proven track record.
What We Offer
  • Team Member only discount global and local Hilton room rates.
  • Excellent work environment and culture.
  • Access to Hilton University training, offering more than 2500 learning programs.
  • Career development planning and opportunities.

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