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Catering Operations Manager
2 months ago
We are seeking a highly skilled and experienced Assistant Catering Operations Manager to join our team at Hilton Adelaide. As a leader, you will be responsible for coaching and encouraging your team to deliver exceptional customer service and achieve high standards of performance.
Key Responsibilities- Manage customer relationships through effective communication and organization of social and corporate events.
- Provide direction and supervision of meeting and/or catering logistics to Catering Team Members and other departments.
- Represent the hotel and conduct conferences with individual customers to ensure customer needs are understood and met.
- Meet with vendors to schedule AV requirements and coordinate bump ins/outs.
- Assist in the planning and on-site execution of large events.
- Audit customer checks and department charges to ensure accuracy.
- Supervise staff in creation and distribution of accurate written materials.
- Ensure that contracts, menus, letters, and reports are completed according to Hilton standards and policies.
- Pro-actively assist the team in solving guest issues or complaints.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service and Team Member morale.
- Strong leadership skills, with the ability to effectively manage and motivate a team.
- Strong analytical skills, with the ability to understand key business indicators and competitive trends.
- Excellent organisational and planning skills.
- Experience in a similar role with a proven track record.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are dedicated to continuing our tradition of providing exceptional guest experiences across our global brands.
