Leadership Role in ServiceNow

2 days ago

Melbourne, Victoria, Australia Cognizant Full time

About Us

Cognizant is a global leader in digital business transformation, working closely with our clients to drive their progress forward. We're passionate about what we do and strive to make a lasting impact on everyday life.

Job Title

This position is an experienced leadership role in service operation. The ideal candidate will have strong knowledge and experience with ServiceNow, excellent leadership, communication, and interpersonal skills, and the ability to develop and implement best practices and repeatable processes.

Responsibilities

  • Provide leadership and direction to the regional services delivery organization, inspiring your team to achieve excellence.
  • Establish ambitious goals and objectives for service delivery team members, fostering a culture of continuous improvement.
  • Develop professional services delivery practices through the creation of repeatable processes and implementation of best practices.
  • Ensure the creation and maintenance of delivery collateral (e.g., templates and presentations) for efficient and consistent client-facing deliverables.
  • Onboard, train, and develop team members, fostering a supportive and collaborative team culture.
  • Partner with sales and other services teams to provide support during sales pursuits.
  • Work with other leaders and resource managers to identify and allocate resources for each project, resolving any conflicts.
  • Participate in resourcing and hiring planning meetings with other service delivery leaders and management team members.
  • Manage and increase utilization numbers of service delivery team members, ensuring accurate resource and revenue projections.
  • Develop metrics and reports to demonstrate team performance, profitability, and continuous improvement.
  • Articulate status, manage risk, and escalate issues to senior leadership as needed.

Requirements

To succeed in this role, you'll need:

  • Proven experience in a leadership role within service delivery.
  • Strong knowledge and experience with ServiceNow.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to develop and implement best practices and repeatable processes.
  • Strong problem-solving skills and ability to manage risk.
  • Experience in resource management and team development.

About Our Team

We're a diverse team of experts who share a passion for delivering exceptional service. Our culture values collaboration, innovation, and continuous learning, and we strive to create a positive work environment where everyone feels valued and supported.

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