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Investigation Specialist

1 week ago

Melbourne, Victoria, Australia Servicenow Full time
Company Overview

ServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Job Description

We are seeking an experienced individual with an employee relations or investigative background to join our Employee Relations Workplace Investigations team as an Investigation Specialist. The role will be a strategic partner to and key liaison between the Global Employment Law and Employee Relations teams.

The position will be primarily responsible for conducting complex global workplace investigations, including allegations of harassment, discrimination, and retaliation under the guidance of the Global Employment Law team, while fostering key principles of Employee Relations.

This is a unique opportunity to play a pivotal role in partnering with our expanding legal and employee relations teams and working on challenging legal and employee relations issues in an exciting, fast-paced environment.

Key Qualifications
  • Promote the highest ethical business standards at the organization, aligning with ServiceNow's culture of compliance and zero tolerance for unlawful behavior.
  • Lead complex global internal workplace investigations from intake through completion by developing investigation strategy, conducting witness interviews, analyzing electronic and written records, drafting investigation reports, communicating efficiently with key leadership, proposing remediation, and delivering investigative findings with grace and empathy.
  • General knowledge of and experience working in Australian employment law/employment practices is mandatory. Other APJ countries are an added bonus.
  • Become a trusted partner to the Global Employment Law team, the Global People Team, Ethics & Compliance, and many other teams to further scale and globalize our investigative practices.
  • Identify and lead learning & development initiatives.
  • Ability to navigate through ambiguity.
  • Effectively communicate with key stakeholders.
  • Use data to improve and scale investigative processes, case tracking, matter management, reporting, and forecasting.