Customer Liaison Specialist

6 days ago


Sydney, New South Wales, Australia Northcott Full time
Customer Liaison Specialist

We are seeking a Customer Liaison Specialist to join our North Parramatta team on a temporary full-time basis until September 2025.

The successful candidate will be responsible for providing exceptional customer service and building strong relationships with clients.

Key Responsibilities:
  • Working from a person-centred framework to build and maintain strong customer relationships.
  • Identifying opportunities for customers to meet their goals.
  • Engaging with the local community and representing the organisation in line with our values.
  • Information gathering and profile development, quality documentation audits.
  • Referring potential new service requirements to Sales.
  • Processing new requests from account management.
  • Managing customer funds to ensure value for money from plans.
Requirements:
  • Extensive experience in account management, customer management or equivalent health/disability services.
  • Knowledge of the Person-Centred Practice Framework.
  • Strong understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS).
  • Proficient in software tools such as Word and Excel.
  • Excellent communication and relationship-building skills.
Salary Information:

$41.67 per hour + superannuation + salary packaging benefits.

About Us:

Northcott is a leading disability services provider in NSW and the ACT, offering services and support to people with disability, their families and carers. We value our employees and offer opportunities for career growth, a family-friendly workplace and recognition/reward program.

What We Offer:
  • Five weeks of leave.
  • Gym membership.
  • Health insurance discount.
  • Salary packaging benefit.


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