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Lead Contact Centre Operations Manager

2 months ago

Sydney, New South Wales, Australia Green Light Full time

Job Title: Lead Contact Centre Engineer

About the Role:

We are seeking an experienced Lead Contact Centre Engineer to join our dynamic team at Green Light Worldwide. As a key member of our team, you will be responsible for leading our contact centre operations and ensuring the delivery of exceptional customer experiences.

Key Responsibilities:

  • Lead and manage a team of contact centre engineers to ensure the smooth operation of our contact centre
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless integration and communication
  • Monitor and analyze key performance indicators to identify areas for improvement

Requirements:

  • Proven experience in a contact centre leadership role
  • Strong technical knowledge of contact centre systems and technologies
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

Please submit your application, including your resume and a cover letter, to us for consideration.