Contact Centre Solution Specialist

4 weeks ago

Sydney, New South Wales, Australia MYOB Full time
About the Role

We are seeking a highly skilled Contact Centre Solution Specialist to join our team at MYOB. As a key member of our Customer Operations department, you will play a critical role in delivering exceptional customer experiences through the effective use of Genesys Cloud technology.

Your primary responsibilities will include:

  • Supporting the management of Genesys Cloud at MYOB to ensure seamless customer interactions
  • Executing development, testing, and operational activities for Genesys Cloud to drive business outcomes
  • Prioritizing contact centre-related incidents and requests, collaborating with cross-functional teams to resolve issues
  • Providing support to Contact Centre Solution Specialists by addressing ad-hoc tickets and conducting basic troubleshooting
  • Identifying opportunities to improve and streamline contact centre processes and procedures to enhance user experience and customer satisfaction
  • Working with stakeholders to understand company goals and requirements, ensuring compliance with regulations and industry best practices

What We're Looking For

We're seeking a driven, self-motivated, and resourceful individual with a proven track record of optimizing and using Genesys Cloud or similar telephony software. You should possess strong data analysis skills, a deep understanding of customer metrics, and excellent communication and stakeholder management abilities.

Our Culture & Benefits

At MYOB, we value diversity, inclusivity, and collaboration. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact. We offer a range of benefits, including flexible work arrangements, financial assistance for home office setup, and access to best-in-class discounts and vouchers.

Why Join Us?

As a Contact Centre Solution Specialist at MYOB, you'll have the opportunity to work with a talented team, drive business outcomes, and make a real difference in the lives of our customers. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

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