Contact Centre Specialist

3 weeks ago

Sydney, New South Wales, Australia PRP Diagnostic Imaging Full time
About the Role

We are seeking a highly skilled Contact Centre Consultant to join our team at PRP Diagnostic Imaging. As a Contact Centre Consultant, you will be responsible for managing the first point of contact with our patients, providing exceptional customer service, and ensuring that all information is accurate and up-to-date.

Key Responsibilities

* Manage inbound and outbound calls to book appointments for our patients
* Provide exceptional customer service to patients and referring doctors
* Ensure that all information entered and reviewed is accurate
* Complete billing and invoicing for patients
* Liaise with referring doctors and operate our booking system

About You

We are looking for a candidate with outstanding customer service skills, ideally within a call/contact centre environment. You will have excellent interpersonal skills, particularly with regards to compassion and empathy. You will thrive in a KPI-driven environment and enjoy interacting with people over the phone. You will also have the ability to prioritise your workload and multitask.

What We Offer

* Attractive remuneration and benefits
* Clearly defined pathway for career progression and secondment opportunities
* Outstanding employee breakout area with free drinks and snacks
* Ongoing industry-leading professional training, development, and education
* Friendly, diverse, and professional team

Our Values

* We put care into everything we do
* We are courageous and accountable
* Our reputation is outstanding, and we trust and empower each other

At PRP Diagnostic Imaging, we are committed to providing the highest quality of patient care. We are excited to be entering the next phase of our growth and expansion plans, with additional practices opening in the future. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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