Contact Centre Expert

5 days ago

Sydney, New South Wales, Australia PRP Diagnostic Imaging Full time
About the Role

We are seeking a highly skilled Contact Centre Consultant to join our team at PRP Diagnostic Imaging.

Key Responsibilities:

  • Provide exceptional customer service to book appointments for our extensive range of imaging procedures, including MRI, Ultrasound and X-Ray.
  • Advise patients of the preparation that need to undertake prior to their procedure.
  • Ensure that all information that is entered and reviewed is accurate.
  • Complete billing and invoicing for our patients, liaise with referring doctors and operate our booking system.

About You

We are looking for someone with outstanding customer services background, ideally within a call/contact centre, with excellent interpersonal skills particularly with regards to compassion and empathy.

You will thrive in a KPI driven environment and genuinely enjoy interacting with people over the phone.

Key skills and qualifications include:

  • Outstanding customer services background, ideally within a call/contact centre.
  • Excellent interpersonal skills particularly with regards to compassion and empathy.
  • Ability to thrive in a KPI driven environment.

What We Offer

  • Attractive remuneration and benefits (discounted health insurance and gym membership).
  • A clearly define pathway for career progression and secondment opportunities.
  • Outstanding Employee breakout area with free drinks and snacks.
  • Ongoing industry leading professional training, development and education.
  • New state of the art equipment.
  • Friendly, diverse and professional team.
  • Flexible and supportive working arrangements.

Our Values

We put care into everything we do. We are courageous and accountable. Our reputation is outstanding and we trust and empower each other.

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