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Application Support Specialist

2 months ago

Melbourne, Victoria, Australia Marsh & McLennan Companies Full time
About the Role

We are seeking a highly skilled Application Support Specialist to join our team in Melbourne or Sydney. As a key member of our Application Management Services Team, you will be responsible for providing L2/L3 application support to our Investment and Super business in Pacific.

Key Responsibilities
  • Configure, customize, and maintain Salesforce applications to meet business requirements.
  • Stay up to date with Salesforce releases and new features, and provide recommendations for system enhancements.
  • Participate in the evaluation and implementation of App Exchange applications and third-party integrations.
  • Ensure compliance with ITIL standards and best practices for incident and change management.
  • Design and implement Salesforce Lightning flows for automations.
  • Integrate Salesforce with other enterprise systems, ensuring seamless data flow and system interoperability.
  • Manage user access, profiles, and security settings in Salesforce.
Requirements

To be successful in this role, you will need:

  • 3-5 years of experience in L2/L3 technical application support, troubleshooting, and problem-solving skills for Salesforce platform.
  • General knowledge in networking, Windows/Unix Server/OS, Active Directory, switches/routers, firewalls and VDI.
  • A self-motivated fast learner with a proactive attitude.
  • A willingness to cross-skill and learn about different applications across business.
  • Hands-on experience on Service Now to manage incidents/change requests.
  • Sound understanding of Incident Management and Change Management.
About Us

Mercer is a global consulting leader in talent, rewards, and investment. We help clients navigate an increasingly dynamic and complex environment through our market-leading businesses, including Marsh, Guy Carpenter and Oliver Wyman. We are committed to creating a diverse, inclusive and flexible work environment, and we aim to attract and retain the best people from a wide range of backgrounds and perspectives.