Customer Service Expert Wanted

3 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $60,000 - $70,000

Customer Service Expert Opportunity

Job Description

We are seeking an exceptional Front Office Agent to ensure efficient check-ins and check-outs, assist with guest bookings, and handle payments with precision. This role will build memorable connections with both our guests and hotel teams.

This is a fantastic chance for a seasoned expert in customer service to excel in this role. With exceptional communication skills and a positive attitude, you'll be pivotal in shaping the success of our Hotels.

Key Responsibilities:

  • Provide exceptional customer service by responding promptly and efficiently to guest requests during check-in, check-out, and throughout their stay.
  • Answer all correspondence and enquiries regarding reservation requests via phone or email in a timely manner.
  • Maintain high levels of professionalism and adhere to procedures for guest confidentiality and company policies.
  • Take personal responsibility and initiative for tasks such as securing payments and issuing room keys to assure guest satisfaction.
  • Maintain procedures related to credit and cash transactions and relevant charges to guest accounts.
Requirements

To succeed in this role, you will need:

  • Extensive guest service experience in Front Office/Guest Services.
  • Excellent communication skills with sound knowledge of hotel check-in systems (Opera highly regarded).
  • Ability to speak a second language (highly regarded but not essential).
  • Sound knowledge of the local area and surrounds.
  • Excellent grooming and presentation.
Benefits

We offer a range of benefits to support your well-being and career development, including:

  • Complimentary meal on site every day.
  • Uniform laundered and ready daily on property.
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker.
  • Discounted parking and transport options.
  • Up to 30% discounts across award-winning restaurants and accommodation.
  • Lifestyle discounts including gym memberships, retail discounts, and dry-cleaning services.
About Us

We are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, great places to work for our team members, and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.

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