Dynamic Customer Service Expert Wanted

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $85,000
Job Overview

We are seeking a dedicated Customer Service Representative to join our team. This role involves managing day-to-day phone interactions with business customers, enhancing customer relationships and growing the business services portfolio.

The ideal candidate will have exceptional customer service skills, be able to work under pressure and multitask autonomously. They must also possess strong communication and negotiation skills, as well as the ability to meet deadlines and KPIs.

This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences and wants to contribute to a dynamic team.

Responsibilities:

  • To manage outbound calls to existing customers and provide exceptional customer service.
  • To sell consultatively and make recommendations to prospects and customers of various solutions.
  • To identify new business lead opportunities and communicate them via standard operating procedures to relevant field sales personnel.
  • To develop a database of qualified leads through referrals, telephone conversations and networking.
  • To effectively manage and resolve all customer enquiries in a timely manner.
  • To focus on client retention and protect existing portfolios by identifying opportunities to re-sign and upgrade existing contracts.
  • To create quality sales leads for the field-based sales team.
  • To liaise with other departments to ensure customer enquiries are resolved in a timely manner.
Requirements

Key Skills and Qualifications:

  • Prior experience in Sales, Account Management and Customer Service roles.
  • Highly developed negotiation skills to ensure contractual obligations are met.
  • Previous working experience in a similar role will be highly regarded.
  • 2 years excellent customer service/telesales skills.
  • Demonstrated skills in B2B sales development.
  • Highly effective time management skills.
  • Intermediate computer and system skills.
  • Complaint handling experience.
  • Ability to work under pressure, multitask and work autonomously.
  • Meeting deadlines and KPIs' on a daily/monthly basis.
  • High attention to detail.
  • Outstanding verbal and written communication skills.
  • Lovely working in a team environment.
Benefits

What We Offer:

We offer a supportive company culture and a great opportunity for career growth.

Additional Information:

The successful candidate must be able to pass a pre-employment medical, drug & alcohol screen as well as background checks.

We are proud to be the global expert in pest, hygiene and indoor plant care. Our people are driven by a passion to help protect people, enhance lives and preserve our planet, every day.

  • Customer Service Expert Wanted

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

    Customer Service Expert Wanted">Are you a dedicated and skilled customer service professional seeking an exciting career opportunity?About the RoleJoin a dynamic team with a friendly, supportive, and collaborative environment.Develop strong communication skills, resilience, and effective collaboration with different teams.Earn a comprehensive career growth...

  • Customer Service Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $85,000

    Customer Service Expert Wanted">We are seeking a skilled and empathetic professional to join our customer service team as a Customer Service Representative. This is an exciting opportunity to work in a dynamic environment, providing exceptional customer support and services.Key Responsibilities:Receive and respond to customer inquiries in a timely and...

  • Expert Customer Services

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $70,000 - $90,000

    Customer Service ExpertWe are seeking a skilled Customer Service Expert to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer service over the phone.This is an exciting opportunity for individuals who enjoy helping others and thrive in a fast-paced environment. You will engage with...

  • Customer Service Expert

    6 days ago

    Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $72,000

    Customer Service Expert WantedThis is an exciting opportunity to provide exceptional service to customers.Key Responsibilities:Respond to customer enquiries in a timely and professional mannerRecord key issues and informationProvide clear and transparent informationInput data accurately and efficientlyRequirements:Prior experience in customer-facing...

  • Expert Field Services Specialist Wanted

    5 days ago

    Sydney, New South Wales, Australia beBeeFieldServices Full time $65,000 - $95,000

    Expert Field Services Specialist WantedWe are seeking a highly skilled and motivated professional to join our technical services team in Sydney. The ideal candidate will be responsible for providing exceptional field services, including breakdown repairs, general maintenance, installation, and testing.The role requires strong problem-solving skills,...

  • Customer Service Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeFashion Full time $55,000 - $82,000

    Customer Service ExpertWe are seeking a skilled Customer Service Expert to join our team. As a key member of our sales floor, you will play a vital role in creating an exceptional customer experience.As a Customer Service Expert, your primary responsibility will be to welcome customers, guide them through the store, and support them in finding what they need...

  • Customer Service Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $45,000 - $63,000

    Job Title: Customer Service ExpertWe are seeking a friendly and enthusiastic individual to join our team.The ideal candidate will be:A bubbly and outgoing person who loves working with peopleA team player who can work effectively in a fast-paced environmentFlexible and available to work across 7 daysIn this role, you will have the opportunity to:Provide...

  • Customer Service Expert

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $80,000 - $120,000

    Job Title: Customer Service ExpertWe are seeking a highly motivated and experienced individual to join our dynamic team as a Customer Service Expert.This role is crucial in maintaining high standards of customer satisfaction and building strong relationships with clientele.Answering incoming calls, delivering prompt, accurate, and timely customer...

  • Experienced Customer Service Expert Wanted

    2 weeks ago

    Sydney, New South Wales, Australia beBeeService Full time $80,000 - $100,000

    About the RoleWe are seeking an experienced Customer Service Expert to deliver exceptional support to our clients. The successful candidate will be responsible for handling inbound calls, addressing inquiries, and resolving concerns in a timely manner.The ideal candidate will have a proven track record of providing top-notch customer service, with excellent...

  • Customer Service Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $115,000

    We are seeking an exceptional customer service expert to join our team. Your primary goal will be to resolve all cases, no matter how complex, to the satisfaction of our clients and stakeholders.Key Responsibilities:Main Component 1: Resolve customer complaints efficiently and effectivelyMain Component 2: Maintain a high level of customer satisfaction...