Expert Customer Services
5 days ago
We are seeking a skilled Customer Service Expert to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer service over the phone.
This is an exciting opportunity for individuals who enjoy helping others and thrive in a fast-paced environment. You will engage with customers, address their needs, and provide valuable solutions to retain them.
Your primary responsibilities will include:
- Responding to inbound calls in a timely and professional manner.
- Engaging in quality discussions to understand customer needs and preferences.
- Using proactive skills to turn disconnection requests into opportunities to save the customer relationship.
- Participating in ongoing training and learning to enhance your knowledge and skills.
- Striving to meet or exceed all metrics and KPIs while providing consistent, excellent service.
To succeed in this role, you will require:
- A background in customer-focused environments, such as front office call centers or administrative roles.
- Excellent communication and interpersonal skills, including patience, clarity, and empathy.
- The ability to build and sustain positive working relationships with internal stakeholders.
We offer a supportive team environment, regular recognition, and opportunities for development. If you are passionate about delivering exceptional customer service and want to make a real difference, apply today
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