IT Technical Specialist

3 days ago

Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $90,000
Desktop Support Professional

We are seeking a highly motivated and customer-focused desktop support specialist to join our organization on a professional services contract.

Key Responsibilities:
  • Providing technical support for PCs, laptops, end-user devices, peripherals, and Windows desktop environments.
  • Troubleshooting and resolving issues with common applications such as Microsoft Office, Edge/Chrome, and productivity tools.
  • Delivering excellent customer service and stakeholder engagement in line with IT service management principles and agreed service levels.
  • Collaborating with cross-functional teams and contributing subject matter expertise in desktop support.
  • Updating and maintaining work instructions, processes, and documentation to ensure accuracy and relevancy.
  • Supporting incident, problem, and service fulfillment management while driving continuous improvement initiatives.
Requirements:
  • Demonstrated experience in a Desktop Support or End-User Support role.
  • Strong technical knowledge of Windows desktop operating systems, MS Office suite, and standard business applications.
  • Proven ability to interpret and apply IT policies, principles, processes, and procedures.
  • High-level communication skills with the ability to work effectively across teams and directly with end users.
  • Strong customer-centric mindset with a focus on delivering value through digital services.
  • Experience creating or updating work instructions/processes and assisting with team training.
  • Ability to prioritize and execute service improvements aligned with business priorities.
  • A collaborative, proactive, and adaptable approach with the ability to work both independently and as part of a team.
Benefits:

The successful candidate will have the opportunity to work with a dynamic team, contribute to the development of work instructions and processes, and participate in ongoing training and professional development.

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