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Hotel Services Director
3 weeks ago
The role of Operations Manager is a critical position in the hospitality industry, responsible for ensuring smooth and efficient day-to-day hotel functions.
This key leadership position plays a vital role in delivering exceptional guest-focused service while maintaining safety and operational efficiency across departments.
Key Responsibilities:- Manage daily hotel operations during your shift to ensure seamless delivery of services
- Serve as a leader and supervisor, overseeing multiple departments to drive performance and excellence
- Maintain safe and efficient operations with a focus on guest satisfaction, driving repeat business through positive experiences
- Promote brand standards and inspire teams to exceed expectations, fostering a culture of excellence and teamwork
To succeed in this role, you will require strong leadership and team supervision experience in hotel operations, coupled with excellent communication and conflict resolution skills. A proactive mindset and sound judgment under pressure are also essential qualities for this position.
A background in Front Office or similar guest-facing departments is highly desirable, as well as a passion for developing others and cultivating team engagement.
Requirements:- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure
- Experience in hotel operations, preferably in a Front Office or similar role
- A culture built on trust, values, and real connection
- Tailored development and leadership training opportunities
- A focus on well-being, diversity, and inclusion
- Recognition for your impact, not just your output
