Senior School Operations Officer

Senior School Operations Officer - Darling Downs South West Region at EducationHQ. Closing date: September 17, 2025. Location: Darling Downs - Maranoa, Toowoomba region.

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.

As the Senior School Operations Officer, you will:

• Prepare high level strategic and operational advice to the Principal Advisor Regional Services, Principals and Regional personnel, on a wide range of policy and procedural issues.
• Receive and process enquiries and complaints in line with the Department's Customer Complaints Management Policy and procedure ensuring all records are accurately maintained.
• Work in conjunction with other key personnel to prepare timely briefings, responses, submissions and responses to correspondence from a range of sources for the Minister, Director-General, Deputy Director-General and Assistant Directors-General in accordance with the Department's records management systems.
• Support the development and capability of Principals and regional staff to ensure that schools and the regional office have quality systems for the management of complaints and internal and external communications.
• Maintain accurate record keeping and documentation procedures, which meet the department's data collection, privacy requirements and legislative applications as they relate to departmental activities.
• Encourage an environment in which high quality services are delivered by continually seeking improvements in administrative systems and processes and leading by example and seeking feedback from key senior personnel.
• Work autonomously as well as contribute to a team environment and provide guidance for workloads to ensure deadlines, commitment and a quality, responsive client service is maintained.
• Participate in the development, maintenance and promotion of key communication channels such as SharePoint, websites, TEAMS meetings, newsletters and email groups.

• Prepare high level strategic and operational advice to the Principal Advisor Regional Services, Principals and Regional personnel, on a wide range of policy and procedural issues.
• Receive and process enquiries and complaints in line with the Department's Customer Complaints Management Policy and procedure ensuring all records are accurately maintained.
• Work in conjunction with other key personnel to prepare timely briefings, responses, submissions and responses to correspondence from a range of sources for the Minister, Director-General, Deputy Director-General and Assistant Directors-General in accordance with the Department's records management systems.
• Support the development and capability of Principals and regional staff to ensure that schools and the regional office have quality systems for the management of complaints and internal and external communications.
• Maintain accurate record keeping and documentation procedures, which meet the department's data collection, privacy requirements and legislative applications as they relate to departmental activities.
• Encourage an environment in which high quality services are delivered by continually seeking improvements in administrative systems and processes and leading by example and seeking feedback from key senior personnel.
• Work autonomously as well as contribute to a team environment and provide guidance for workloads to ensure deadlines, commitment and a quality, responsive client service is maintained.
• Participate in the development, maintenance and promotion of key communication channels such as SharePoint, websites, TEAMS meetings, newsletters and email groups.

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).
• Attach a 2-page written statement in response to the attached role description.

Phone: 0428 104 864

Location: Darling Downs - Maranoa, Toowoomba region