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Senior Relationship Manager
2 weeks ago
About This Role
The Client Services team is responsible for fostering long-lasting relationships with clients through deep understanding of their business needs.
Main Responsibilities:
- Drive client relationships and manage requests and feedback effectively.
- Manage client expectations and ensure deliverables are documented and shared with the team.
- Identify and address client satisfaction issues or barriers.
- Understand client billing processes and ensure team compliance.
- Engage with clients to define campaign briefs and objectives.
- Create campaign timelines and coordinate with teams to meet client expectations.
- Provide project management support during the campaign lifecycle.
- Partner with senior management on operational guidelines, including staffing and resource allocation.
- Guide 1-2 reports and provide timely feedback to aid in their development.
What You Can Expect from Us:
A dynamic global work environment with a culture of entrepreneurship. You will operate seamlessly across strategy, planning, creative, analytics, data, and technology. Our team is world-class and committed to excellence in the industry. We prioritize whole-person wellbeing, values, and diversity, providing tools and systems for career growth.
