ServiceNow Knowledge Manager

2 days ago

Sydney, New South Wales, Australia beBeeKnowledge Full time $90,000 - $120,000

We are seeking a Knowledge Management Specialist to lead the charge in transforming how our teams access, share and apply knowledge through ServiceNow. The successful candidate will be at the forefront of building a knowledge-driven culture.

About the Role
  • Develop and execute a KM strategy that aligns with business goals and drives engagement with ServiceNow as the central knowledge platform for IT service delivery processes.
  • Collaborate with cross-functional teams to embed KM practices into daily workflows and business processes.
  • Monitor usage and engagement metrics within ServiceNow using insights to refine content improve discoverability and inform future campaigns.
About You
  • Strong understanding of Knowledge Management principles especially in service delivery environments.
  • Experience with ServiceNow or similar platforms including knowledge base configuration user engagement and adoption strategies.
  • Excellent communication and facilitation skills with the ability to engage diverse stakeholders and translate technical concepts into practical guidance.

The Reserve Bank of Australia is committed to equity diversity and inclusion through key initiatives.

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