Knowledge Transformation Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeKnowledge Full time
Transform Knowledge Management

We are seeking a skilled Knowledge Management Specialist to lead the transformation of our knowledge-driven culture. The ideal candidate will have expertise in building and maintaining a knowledge platform, as well as experience in facilitating cross-functional teams to embed knowledge management practices into daily workflows.

  • About the Role:
  • The successful candidate will develop and execute a knowledge adoption strategy that aligns with business goals and drives engagement with our ServiceNow platform.
  • Collaborate with service delivery teams, content owners, and platform stakeholders to ensure knowledge is easy to find, use, and maintain.
  • Monitor usage and engagement metrics within ServiceNow, using insights to refine content, improve discoverability, and inform future campaigns.
  • Create engaging learning experiences through visual guides, walkthroughs, and short videos.
  • Ensure content is easy to navigate and understand, aligning it with user needs and organisational goals.
  • About You:
  • A strong understanding of Knowledge Management principles, especially in service delivery environments.
  • Experience with ServiceNow or similar platforms, including knowledge base configuration, user engagement, and adoption strategies.
  • Excellent communication and facilitation skills, with the ability to engage diverse stakeholders and translate technical concepts into practical guidance.
  • Data-driven mindset, with the ability to interpret usage metrics and feedback to improve KM practices.

Benefits: A dynamic work environment, opportunities for professional growth and development, and a competitive salary package.

Preferred Qualifications & Certifications: Bachelor's degree in information technology, Computer Science, or a related field (desirable), certification in Knowledge-Centred Service (KCS) or similar KM frameworks, qualifications in Instructional Design, Digital Learning, or Content Strategy.

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