
Strategic Knowledge Manager
5 days ago
Job Description:
We are seeking a dynamic professional to lead the charge in transforming how our teams access, share, and apply knowledge through our ServiceNow platform.
This role involves developing and executing a Knowledge Management adoption strategy that aligns with business goals and drives engagement with ServiceNow as the central knowledge platform for IT Service Management processes.
The ideal candidate will have a strong understanding of Knowledge Management principles, especially in service delivery environments, and experience with ServiceNow or similar platforms.
About You:
- Knowledge Management Principles: Strong understanding of Knowledge Management principles, especially in service delivery environments.
- ServiceNow Experience: Experience with ServiceNow or similar platforms, including knowledge base configuration, user engagement, and adoption strategies.
- Communication Skills: Excellent communication and facilitation skills, with the ability to engage diverse stakeholders and translate technical concepts into practical guidance.
- Data-Driven Mindset: Data-driven mindset, with the ability to interpret usage metrics and feedback to improve KM practices.
- Collaborative Approach: Collaborative approach, working across teams to embed KM into business processes and support continuous improvement.
What We Offer:
- A challenging and rewarding role with opportunities for growth and development.
- A collaborative and dynamic work environment.
- The chance to make a real impact on our organization's success.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you
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