Transportation Operations Manager
1 week ago
About the Role
We are seeking a highly skilled and experienced Transportation Operations Manager to join our team at Transdev in Capalaba. As an integral part of our operations, you will be responsible for leading the Operations Control Centre (OCC) and supporting our team of bus drivers.
The key responsibilities of this role include:
- SUPPORTING OCC OPERATORS IN MONITORING THE BUS NETWORK AND RESPONDING TO BUS DRIVER QUERIES
- Maintaining a visible presence in the Depot to support drivers during peak times
- Assisting OCC Operators with daily Bus Driver shift changes and roster variations
- E nsuring contractual requirements are being met, such as early and late running of buses, incident reporting, and missed trips
- Managing incidents according to policy and procedures
- Providing after-hours incident response and support for on-road incidents when required
- Identifying and closing gaps in processes and procedures
- Coordinating rail replacement buses and events work with the Operations Scheduling Officer and the OCC
- Reviewing and analysing operational delivery metrics
- Preparing reports for operations and key stakeholders as needed
Your Requirements
- Demonstrated experience in leading and managing a team, preferably within a blue-collar industry
- Proven ability to build rapport and foster positive relationships with colleagues and stakeholders at all levels
- Demonstrated ability to maintain composure in high-stress situations, making thoughtful decisions, and managing crises effectively
- Strong analytical skills combined with a calm demeanor, allowing for effective troubleshooting and innovative solutions under pressure
- Well-developed skills in interpreting and applying legislation, standards, guidelines, and policies
- Previous operational experience in a public transport industry is preferred but not essential
- The ability to learn quickly and easily adopt new technologies and systems
What We Offer
- A competitive remuneration package estimated at $85,000 - $110,000 per annum, depending on experience
- Development opportunities and participation in internal leadership programs
- Access to discounted private health insurance, the Maxxia Rewards program, and gym subsidy
- Paid parental leave
- Onsite parking available
- An Employee Assistance Program
- Wellbeing events
About Us
Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks – buses, coaches, trams, trains, shared bikes, ferries, and more – to empower freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.
Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.
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