Chief Desktop Support Engineer

2 weeks ago

Sydney, New South Wales, Australia beBeeDesktop Full time $100,000 - $110,000
Job Title

The Desktop Support Team Lead will be responsible for leading a team of desktop support engineers, providing guidance and support to ensure the effective and efficient delivery of technical support services.

Motivating and promoting team happiness with ongoing professional development and training. Mentor and coach field engineers, identifying training needs and provide learning paths.

Foster a fun, collaborative, results-driven and supportive team culture while promoting knowledge sharing, cross-functional collaboration and continuous improvement mindsets.

EUC Operations/Management
  • Oversee the day-to-day operations of the team, ensuring timely and quality delivery of technical support services.
  • Supervision of dispatching, allocation & scheduling of tickets and workloads.
  • Assist in the management of technical toolsets and integrations.
  • Technical escalation point for the Field Team, providing expertise and guidance to resolve complex technical issues. Knowledge of SCCM and Intune would be great.
Performance Monitoring, Reporting and Documentation
  • Establish performance metrics, analyse trends and produce relevant reports with service recommendations using Confluence.
  • Identify opportunities for process improvements and contribute to the development of best practices for enhanced service effectiveness.
  • Update documentation systems to ensure accuracy and currency of data.
Your Background:
  • Minimum of 8 years of relevant experience in EUC/Desktop Support leadership.
  • A customer-centric mindset with ability to handle time-sensitive requests.
  • A positive attitude, proactive approach, and the ability to work independently.
  • Adaptability and willingness to take on new challenges in a fast-paced and dynamic environment.
  • A sound understanding of service management/ticketing tools.
  • Driver's License and willingness to travel across the metro area to clinics – you and your team will need to be visible and available to your internal customer base, comprised mostly of clinical staff.

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