Highly Skilled Client Services Representative

1 week ago

Gold Coast, Queensland, Australia beBeeCustomerSupport Full time $60,000 - $80,000
Job Overview

We are seeking a highly skilled Client Service Officer to join our team.

This role offers opportunities for career development within our award-winning contact centre, focusing on exceptional customer service and client satisfaction.

Key Responsibilities:
  1. Handle inbound and outbound calls in the contact centre.
  2. Serve as a primary contact for clients, managing relationships and producing welcome emails for new clients.
  3. Assist with client inquiries aligned with our service offerings and liaise with key relationships.
  4. Draft and produce client communications for advisors and managers.
  5. Manage chat and email inquiries from advisers and clients.
  6. Respond to calls from key advisers, supporting their needs including adviser and dealer group administration.
  7. Apply effective problem-solving and time management skills in client service operations.
Requirements
  • Experience in superannuation or managed funds, with knowledge of insurance, banking products and familiarity with platform products and wrap services.
  • Proven client service experience in a call centre environment with a passion for customer support.
  • Energetic and motivated to resolve questions and support clients via excellent phone interactions.
  • Strong problem-solving skills and ability to engage multiple stakeholders effectively.
  • Ability to quickly learn new technology and systems.
  • Excellent verbal and written communication skills, with a positive attitude and high standards.

Candidates should possess a combination of technical skills, business acumen and interpersonal skills to excel in this role.

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