Customer Service Representative

2 weeks ago

Blackburn, Victoria, Australia Healthcare Professionals Group Full time
About the Opportunity

The Customer Care Representative will play a vital role in ensuring customer satisfaction by capturing and processing customer complaints, inquiries, and requests. Additionally, they will provide technical support to users of company products, ensuring compliance with quality and regulatory standards.

Key Responsibilities
  • Manage incoming calls to provide accurate, valid, and complete information to customers
  • Receive, validate, and process customer complaints and claims via various channels
  • Investigate and resolve customer product complaint issues and queries, providing appropriate solutions and alternatives
  • Source product information and resources to assist with troubleshooting for customers
  • Assist and resolve sales representatives' queries and requests to provide successful outcomes
  • Resolve inconsistencies with Serial & Batch Numbers
  • Follow SOPs regarding the unpacking, handling, and storage of used products
  • Liaise with freight companies and internal warehouse to track product returns, transits, and provide customers with updates on estimated delivery times
  • Track and trace as needed to follow-up receipt of overdue devices
  • Liaise with the internal warehouse with the advisement of the preparation and packing of returned product for shipment
  • Process claims and credits to meet company policy and customer requirements and manage returned stock data
  • Entering, processing, and closing product complaints, claims, and controlled returns into the system
Requirements
  • Relevant tertiary qualifications or equivalent experience
  • Previous experience in a customer service role
  • Experience in using SAP is a must
  • Healthcare experience is required
  • Strong written and verbal communication and interpersonal skills
  • Ability to multi-task, prioritise, and manage time effectively with strong attention to detail
  • Demonstrate initiative and proactivity
  • General technical skills; demonstrated skills in standard computer applications including MS Office
About Our Company

Healthcare Professionals Group is a leading recruitment agency specialising in healthcare placements. We strive to provide a high-quality service to our clients and candidates, and we are committed to improving patients' lives.

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