E-Bike Store Experience Manager

2 hours ago

Fortitude Valley, Queensland, Australia Zoomo Full time

About Zoomo

At Zoomo, our mission is to transform urban transportation by providing cutting-edge electric bikes and exceptional customer support.

We operate in key markets across the globe, including the USA, UK, Europe, Canada, and Australia, helping millions of urban miles transition to light electric vehicles.

Our team consists of over 300 world-class engineers, operators, sales staff, and vehicle repair technicians who have developed and deployed industry-leading fleet management software and e-bikes.

We partner with leading logistics companies, such as UberEats, Amazon, FedEx, and Domino's, to provide efficient last-mile delivery solutions.

As a Retail Associate at Zoomo, you will play a vital role in ensuring seamless customer experiences and supporting riders in acquiring essential skills for using our e-bikes.

Job Responsibilities

  • You will be responsible for the day-to-day operations of our Brisbane store, ensuring that everything runs smoothly and efficiently.
  • Ensure riders receive exceptional in-person support, guidance through onboarding processes, and troubleshooting assistance.
  • Meet sales targets by promoting our e-bikes to riders and fostering positive relationships with customers.
  • Work closely with our bike mechanic team to maintain high-quality e-bikes and resolve any issues promptly.
  • Stay up-to-date with new policies, procedures, and programs affecting riders and implement improvements to enhance the overall experience.
  • Provide an outstanding customer experience, advocating for rider needs and concerns.

Requirements

  • A regular full-time roster of 38 hours per week.
  • Previous experience in a customer-facing retail or operations environment.
  • Ability to work autonomously, deliver results, and manage multiple tasks under pressure.
  • Excellent communication and customer service skills.
  • Strong attention to detail and ability to learn and use online systems.
  • Fluency in languages other than English is a plus (e.g., Spanish).
  • An interest in all things bikes or e-bikes is highly valued.

Benefits

  • Your own e-bike, free to use during your employment.
  • L&D allowance and leave days to invest in your career growth.
  • Extra annual leave days, 'Zoomo Days,' as a reward for your tenure.
  • Wellbeing access, including free and unlimited well-being support and professional counselling.
  • Paid parental leave scheme.
  • Employee referral program.
  • Regular social events, organized by our 'Joy Committee.'

We celebrate diversity and inclusion, offering equal opportunities to all candidates. Estimated salary: AU$60,000 - AU$80,000 per annum, depending on location and experience.

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