Retail Store Operations Manager
21 hours ago
At Zoomo, we're revolutionizing urban transportation by transitioning every mile to Light Electric Vehicles (LEVs). As a Retail Associate, you'll be the face of our Brisbane site, supporting riders in acquiring the skills they need to hit the road. With your mastery of current technology, you'll provide quick assistance and cultivate positive relationships with our customers.
This is a unique opportunity to take ownership of store operations. You'll report directly to our Country Operations Manager and lead the 'front-of-house' function at our Brisbane store. Your duties will include:
- Ensuring seamless store operations, including opening and closing procedures
- Delivering an exceptional in-person support experience for our riders
- Guiding riders through onboarding processes and safety requirements
- Resolving rider issues with e-bikes
- Meeting sales goals by selling products to riders
- Continuously improving processes and procedures within the store
- Staying up-to-date with new company policies, procedures, and programs affecting riders
- Providing excellent customer service as our riders' biggest advocate
- Collaborating with the bike mechanic team in the 'back-of-house'
- Working closely with the Country Operations Manager to successfully operate the store
- Working a regular full-time roster of 38 hours per week
We celebrate diversity and inclusion with equal opportunities for all. Our team currently represents 45 nationalities.
Our competitive salary range for this role is between $60,000 - $80,000 per year, depending on experience.
Beyond the base pay, you can expect additional benefits, including:
- Your very own e-Bike for personal use
- A Learning & Development Allowance and Leave Days for career growth
- Extra Annual Leave days as a reward for tenure
- Wellbeing access to free and unlimited well-being support and professional counseling
- Paid Parental Leave funded by Zoomo
- An Employee Referral Program to reward you for helping us hire other talented individuals
- Regular Social Events organized by our dedicated 'Joy Committee'
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