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Principal Consultant
2 months ago
About Us:
- Global ServiceNow Partner
- APJ ServiceNow Elite Partner of the Year
- Unlimited ServiceNow Enterprise Training
- Flexible Work Arrangement
- Work from Anywhere in the World 4 Weeks Per Year
An Australian-born company, we have over 400 dedicated staff across Australia, India, Singapore, Hong Kong, and the Philippines.
A multi-award-winning business, we are proud to have been recognised as the Asia Pacific & Japan ServiceNow Elite partner of the year in 2019, 2020, and 2021.
Our success comes from our people-first culture, which means we value trust-based and caring leadership, a supportive learning environment, continuous innovation, and giving you opportunities to do things you've never done before.
Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management.
We also have Innovation and Organisational Change Management practices that are intrinsic to everything we do.
Role Summary:
Consulting roles are exciting and challenging, with a customer base ranging across all industries and sizes.
Engagements vary in length from days to months to years.
To be successful in this role, you must have excellent communication skills to work with client stakeholders, client teams, and Enablers, local and remote.
You should expect to engage with various clients from commercial to enterprise and have the ability to switch context and customer easily.
You will be techno-functional with the broad platform and process knowledge across a wide portfolio of services and products.
You will have experience across multiple disciplines and have a strong ability to learn new things, listen more than talk, and enjoy helping people craft solutions to complex problems.
You will have strong influencing skills, exhibiting business development capabilities and recommending innovative solutions while providing thought leadership to sponsors/stakeholders in solving business processes and/or technical problems.
You will understand client corporate objectives and have confidence liaising with C-Level executives to develop roadmaps, business cases, and value realisation.
Enable will push you to go further and experience new areas to strengthen your capabilities as a consultant, always with the support of peers, mentors, and leaders.
Main Responsibilities:
- Developing strong relationships with business leaders to understand the clients vision and how ServiceNow plays in their digital transformation journey and translating business objectives to outcomes into a customer roadmap.
- Supporting customer success managers in defining solutions, scoping, refining the clients vision into activities and estimate.
- Engaging in pre-sales activities to support sales process including building a proof of concepts, customer demos, and high-level designs.
- Responsible for uplifting consultant capability through delegation of developmental tasks, providing mentoring, feedback, and support to Enablers in new activities.
- Engaging with client business leaders and enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems.
- Responsible for delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery and securing customer satisfaction ratings of 4.8+.
- Drive solid instance health by reviewing and guiding configurations and establishing technical governance processes across the clients stakeholders.
- Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption, and ongoing support.
- Identifying opportunities and influencing clients to adopt Enable services including CASE, Rapid Seeds, and ServiceNow platform modules, functionality, and upgrades.
- Cultivating strong relationships with ServiceNow solution consultants, account managers, and other relevant ServiceNow representatives.
- Contribute to thought leadership, provide market insight, industry experience, and gain trust from the client as the go-to advisors.
- Continual improvement of processes, maturing different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
Skills Matrix:
- 4+ years experience embracing different cultural perspectives, cultivating workplace equality & diversity with team members.
- 6+ years experience leading multiple ServiceNow end-to-end deployments across multiple modules engaging directly with an executive sponsor.
- 5+ years experience engaging in pre-sales discussions, listening well, absorbing information, understanding customers pain points, relaying information, and providing potential solutions backed up with pros and cons.
- 2 years experience in providing pre-sales solution demos that focus on customer use cases and engage customers through the use of their own pain points and scenarios ServiceNow Mastery.
- Inspiring others, recognising success, and building confident capable teams · Succession planning and embracing professional development of staff.
- Managing conflicts, performance, and Identifying measurable outcomes.
- High customer satisfaction scores and recognition for individual contribution to customer outcomes.
- Collaboration success when working with remote teams across APJ.
- Managing project scope, profitability, commercial contracts, and change requests.
- Supporting the sales team in drafting executive summary, scope, estimations, and assumptions with acute attention to detail.
- Leading customer engagements as the most senior technical or functional team member across multiple customer engagements.
- Leading team members during a customer engagement providing ServiceNow expertise, quality assurance, peer review, guidance, and support.
- Ability to provide solutions with options and recommendations.
- Enterprise service management implementations in more than one module ie HR, CSM, ITOM, SecOps, ITBM.
Qualifications:
- IT Degree or relevant tertiary education in Computer Science.
- ServiceNow CSA, CIS ITSM + 1 other product CIS.
- ServiceNow sales & pre-sales accreditation in 2+ Product lines.
- ITIL Foundation Certified.
- Certified Scrum Master or PMP certification preferred.
- Must be Australian Citizen.
Bonus Points:
- Any or other ServiceNow certifications.
The Enable Way: Passionate, Pragmatic & Committed
