Digital Customer Experience Specialist

2 weeks ago


Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $90,000
About the Role\

As a Banking Consultant, you will be responsible for delivering exceptional customer service and support to customers via face-to-face interaction and inbound & outbound calls.

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  • Deliver timely and accurate information on banking enquiries, account openings and processes via telephone and/or online channels
  • Support and educate customers on how to use digital platforms for personal banking, empowering them to self-serve with online banking features
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers
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What will you bring?\

To excel in this role, you will ideally possess:

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  • Experience in delivering high-quality customer experiences
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
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Why Join Us\

We offer a range of benefits and support resources to help you create a healthy work-life balance, including flexible work arrangements and remote work options. Our team values inclusivity and mutual respect, and we welcome applicants from diverse backgrounds.



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