Care Team Member

3 weeks ago

Coffs Harbour, New South Wales, Australia The Shoreline Full time

We are seeking a compassionate and empathetic Care Team Member to join our team at The Shoreline. As a Care Team Member, you will be responsible for providing exceptional customer-centred service outcomes to our residents.

Key Responsibilities:

  • Delivering Exceptional Service: Demonstrate kindness and empathy across all channels and model behaviours that align with the Shoreline's vision and CREED.
  • Housekeeping and Food Service: Provide cleaning services according to established cleaning schedules, ensuring floors are mopped and vacuumed, and waste management is maintained.
  • Support and Care Assistance: Liaise with residents about their preferences for care and service delivery, and work as a team member to provide a supportive environment for all employees.
  • Laundry Services: Ensure laundry services are provided according to The Shoreline's Laundry Procedures.
  • Resident Support: Interact with residents in a kind, caring, and respectful manner, respecting and supporting resident diversity and advocating for older people in residential care and/or home care.

About Us:

The Shoreline is a luxury aged care facility located on the Mid North Coast of NSW, boasting a fresh, resort-like atmosphere and a focus on high-quality care of our aged residents. We are a breath of fresh air in the region, bringing modern-day practices to the forefront of our residents' ageing experience.

About You:

We are looking for someone with a proven track record of compassion, who demonstrates kindness and empathy with the elderly and other diverse individuals. You will possess an intuitive responsiveness to aged care residents' individual wants and needs, whilst maintaining calm, composed, and optimistic when faced with stressful or high-pressure situations.

Requirements:

  • Demonstrated empathy with and commitment to the care of older people
  • Demonstrated understanding of and experience in delivering exceptional customer-centred service outcomes
  • Ability to demonstrate kindness and empathy across all channels and model behaviours that align with the Shoreline's vision and CREED
  • Understanding of the ageing process and a commitment to advocate for older people in residential care and/or home care
  • Police check clearance
  • Up-to-date vaccination as required by legislation or industry best practice from time to time

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