Customer Service Professional

3 days ago


Toowoomba, Queensland, Australia Medibank Private Limited Full time

About Medibank

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. At Medibank, we know our greatest potential lies in the people who work with us.

Our Community Team:

We've created geographically based, cross-functional teams because we believe that living and servicing customers locally enhances connection and trust. This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people.

By delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community.

About the Role:

We have an exciting opportunity for a Sales and Customer Service Consultant at our Toowoomba store.

As a Sales and Customer Service Consultant, you'll play a pivotal role in bringing Medibank products and services to your local community. You'll show individual accountability and responsibility for supporting customers end-to-end with outstanding service.

You'll possess a cross-set of skills and diversity that equip you to solve standard day-to-day problems, and serve customers in the communication channels of their choice (in-store, on the phone, in the community, or messaging).

About You:

  • You're a multitasking super star with the ability to apply your knowledge across various channels.
  • You thrive on providing great service to the local community, growing and keeping your customer base is critically important to you.
  • Being self-motivated and results-focussed are part of your personal DNA.
  • You'll possess strong diligence particularly when providing products and services to your customers, and be fastidious about interaction accuracy and customer privacy.
  • Your formidable team spirit makes you a supportive team player.

Around $65,000 per year + Super

Benefits:

  • Flexible Working: Enjoy the freedom to work in-store, work from home, or work out in the community depending on business requirements.
  • Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
  • Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.

We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals.



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