Insurance Industry Professional
4 days ago
About IAG
As one of Australia's leading rural, business and strata insurers, WFI has been providing support and assistance to clients since 1919.
We have local area managers and client service teams situated across Australia, committed to delivering on our promise of being 'great people to know'. Our people are experienced insurance professionals who take the time to listen and understand what's important to our clients.
About the Role
We are seeking a Client Service Consultant to join our team on a 12-month max term basis, with the possibility of extension for the right candidate. As a Customer Service Representative, you will work with new and existing clients to assist them with their insurance needs, employing a customer-first approach.
The ideal candidate will possess excellent communication, empathy, and resilience skills, working in a team environment to make a difference to the local communities. You will be based in Toowoomba, working full-time Monday to Friday, with hybrid work arrangements considered after the 6-month probation period subject to business requirements.
Requirements
- Tech-savvy with confidence using multiple systems and platforms simultaneously
- Ability to make decisions and work within business guidelines and processes
- Well-developed rapport building, active listening, and communication skills
- Demonstrated ability to work autonomously, use initiative, and good attention to detail
- Underwriting and product knowledge (desirable but not necessary)
- Understanding of the general insurance industry (desirable but not necessary)
About You
If you're looking for the next corporate step in your customer service career, this role is for you. You'll enjoy a competitive salary of AU$65,000 per annum, plus 13% superannuation as standard, access to IAG benefits, and opportunities to develop and grow within the company.
Benefits
- AU$65,000 per annum salary
- 13% superannuation as standard
- IAG benefits including up to 50% off home and motor insurance, flexibility, and support for work-life balance
- Ongoing training and development opportunities within the IAG Academy portal
- Meaningful recognition through an award-winning system
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