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Business Development Manager

1 month ago

Joondalup, Australia RAC WA Full time

RAC WA is seeking a seasoned customer service professional to lead our Contact Center team in Joondalup and West Perth. As a Team Manager, you will be responsible for inspiring and developing a team of sales and service consultants to achieve individual and collective targets.

Key Responsibilities:

  • Lead and motivate a team of customer service and sales professionals to achieve targets
  • Provide coaching and mentoring to support career development
  • Address member concerns promptly and effectively
  • Monitor day-to-day operations to ensure execution of strategies and initiatives

Requirements:

  • Seasoned customer service professional with management experience
  • Strong leadership and interpersonal skills
  • Experience in working to achieve KPIs and targets
  • Ability to create a cohesive and collaborative work environment
  • Excellent communication skills
  • Ability to demonstrate empathy and resilience in difficult situations
  • Strong computer literacy

What We Offer:

  • Secure full-time, permanent position
  • Genuine career development pathways
  • Free Roadside Assistance and discounts on RAC products and services
  • Inclusive and supportive work environment
  • Member benefits and social club opportunities