Equipment Optimization Expert

2 weeks ago

Mackay, Queensland, Australia beBeeTechnical Full time $120,000 - $140,000
Product Specialist

We are seeking an experienced Product Specialist to join our team. As a key member of our organization, you will play a critical role in resolving technical and operational issues on customer equipment, developing and implementing product improvements, and providing training to upskill both Sandvik and customer personnel.

  • Provide technical support to internal and external stakeholders to troubleshoot and resolve equipment issues.
  • Collects technical feedback in Sales Area, communicates through Technical Feedback Database, and resolves issues with the EQ division Technical Support Teams.
  • Support Equipment optimization in the field, supporting Service Teams to perform system tune-ups and upgrades.
  • Takes technical and application ownership of market releases of new products and new product versions, and ramps down old products.
  • Aftermarket support to Equipment divisions and Sales Areas.
  • Deliver technical training to internal service personnel and external customers on equipment operation, preventive maintenance, and troubleshooting practices.
  • Create instructional materials on tasks that are not covered in the manual to support service teams and customers to repair equipment safely and efficiently.
Requirements

To be successful in this role, you must have at least 5 years of post-trade experience in Surface rotary drills or a proven track record in a similar role. Your ability to perform diagnoses and adjustment of hydraulic systems will play a big part in your success in this role. Your ability to guide technicians through the troubleshooting process, coupled with exceptional oral and written communication skills, sets you apart.

What We Offer
  • Generous Superannuation contributions above the industry standard.
  • Comprehensive Employee Benefits Program including salary sacrifice options, and a Length of Service Recognition program.
  • Employee Referral program earning up to $5,000 per successful referral.
  • Company-wide Bonus scheme to reward your hard work and dedication.
  • Company-funded paid parental leave with superannuation contributions during the leave period.
  • Extensive training opportunities from internal programs to contributions towards external studies.
  • Sandvik Wellness Program to support and enhance your health and wellbeing.
  • Ongoing development opportunities with extensive internal and external training opportunities.
  • Flexible working arrangements with flexible start and finish times.
About Us

At Sandvik Mining and Rock Solutions we advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects from R&D to product innovation and supply chain sourcing.

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