Enterprise Service Manager
3 days ago
We are a leading consulting firm with a strong presence in Canberra. Our team is passionate about delivering exceptional service to our clients, and we are committed to helping them achieve their business goals.
Job OverviewThe successful candidate will work closely with our team to drive business improvement initiatives and deliver transformative projects. This is an exciting opportunity for a seasoned Systems Analyst to take on a leadership role and make a significant impact.
Job DescriptionKey Responsibilities:
- Stakeholder Engagement: Work with key stakeholders to elicit requirements and develop a deep understanding of business needs.
- Business Process Analysis: Conduct end-user workshops to formulate requirements and collaborate with ITSM SMEs and leadership to document business processes.
- Requirements Documentation: Develop comprehensive documentation of business requirements, including epics, features, user stories, and acceptance criteria.
- Non-Functional Requirements: Capture and analyze non-functional requirements to ensure seamless system integration.
- User Testing: Contribute to user testing by reviewing UAT artefacts and providing consultancy on requirements, use cases, and acceptance criteria.
- Vendor Collaboration: Work with application vendor representatives to resolve issues and ensure successful system deployment.
Mandatory Criteria:
- A minimum of 5 years' experience in undertaking similar roles for organizations of similar size and complexity as Services Australia.
- Systems or business analyst experience with Commonwealth agencies or government departments.
- Experience with Service Management Tool uplift.
Weighted Criteria:
- Systems Analyst or Business Analyst experience with business improvement initiatives and business transformational projects.
- Expert user of Visio and JIRA.
- Good understanding of BPM tools (BPMN and UML).
- Experience supporting User Acceptance Testing.
- Exceptional facilitation and stakeholder management skills.
- Effective influencing, communication, negotiation skills.
- ITIL Certification.
The successful candidate can expect a competitive salary package, including:
Estimated Salary Range: $120,000 - $180,000 per annum
This position offers a unique opportunity to work with a dynamic team and make a significant impact on the business. If you are a motivated and experienced Systems Analyst looking for a new challenge, please submit your application.
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