Customer Service Representative

2 weeks ago


Wetherill Park, Australia Dulux Full time
About Fosroc

Fosroc is a leading marketer and manufacturer of construction chemicals, decorative concrete solutions, and related equipment for the Australian and New Zealand civil engineering, industrial, commercial, infrastructure, and residential construction markets. As part of the DuluxGroup, Fosroc benefits from being home to some of Australia's most iconic brands and 8,000 employees globally.

Job Description

We are seeking a Customer Service Representative to engage with our customers at various points in their construction journey, creating a strong relationship between consumers and Parchem brands. The successful candidate will have a strong training and onboarding program to support their growth and development within the company.

This full-time role requires working rotating shifts within a monthly roster to accommodate the Centre's operational hours, which are between 7am and 6pm. We prioritize employee wellbeing and safety above all else.

Key Responsibilities
  • Respond to queries and order requests via phone calls and emails in a timely manner
  • Manage customer orders and ensure deadlines are met
  • Recommend products across our brands based on consumer enquiries
  • Handle complaints, provide appropriate solutions, and follow up to ensure resolution
  • Participate in ongoing training and on-the-job learning
Benefits
  • Contribute to community development through our 'Supporting the Community' action day (1 day per year)
  • Enjoy access to DuluxGroup product ranges at a discounted rate
  • Parental leave package: 20 weeks paid leave for primary carers
  • true recognition through various employee award schemes
  • Access to learning and development opportunities across multiple business units and locations
Requirements

To succeed in this role, you will need:

  • Clear and professional communication skills for interacting with diverse groups
  • Strong time management and organizational abilities
  • Proactive and supportive attitude
  • Excellent attention to detail
About Us

Dulux Paints & Coatings is proud to be part of the DuluxGroup. Our mission is to create a better place by fostering a culture of inclusion, diversity, and flexibility. Join us and contribute to our growth trajectory as we expand globally and innovate in our industry.



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