Customer Service Representative
24 hours ago
We are seeking a highly organized and communicative Customer Service Representative to join our team at Dulux Group.
About the Role:
This is a full-time position that requires 38 hours of work per week, with rotating shifts within a monthly roster to accommodate the Centre's operational hours.
Responsibilities:
- Respond to customer queries and order requests via phone calls and emails in a timely manner.
- Manage customer orders and ensure deadlines are met.
- Recommend products across our brands based on consumer inquiries.
- Handle complaints, provide solutions, and follow up to ensure resolution.
- Participate in ongoing training and on-the-job learning.
About Us:
Dulux Group is one of Australia's most trusted brands, offering a range of construction chemicals, decorative concrete solutions, and related equipment for various markets. As a global company, we foster a culture of inclusion, diversity, and flexibility, prioritizing our employees' wellbeing and safety.
Your Benefits:
- A competitive estimated salary of $70,000 - $80,000 per annum, depending on experience.
- The opportunity to give back to your community through our 'Supporting the Community' action day.
- Access to discounted rates on DuluxGroup product ranges.
- A parental leave package of 20 weeks paid leave for primary carers.
- True recognition through our employee award schemes.
- Opportunities for growth and development across multiple business units and locations.
Requirements:
- Demonstrated experience in customer service.
- Highly organized with strong time management skills.
- Ability to be proactive and supportive.
- Excellent attention to detail.
About You:
We value clear and professional communication skills, as well as adaptability and self-management. If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, please apply online.
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