Customer Service Representative

24 hours ago


Wetherill Park, Australia Dulux Group Full time

We are seeking a highly organized and communicative Customer Service Representative to join our team at Dulux Group.

About the Role:

This is a full-time position that requires 38 hours of work per week, with rotating shifts within a monthly roster to accommodate the Centre's operational hours.

Responsibilities:

  • Respond to customer queries and order requests via phone calls and emails in a timely manner.
  • Manage customer orders and ensure deadlines are met.
  • Recommend products across our brands based on consumer inquiries.
  • Handle complaints, provide solutions, and follow up to ensure resolution.
  • Participate in ongoing training and on-the-job learning.

About Us:

Dulux Group is one of Australia's most trusted brands, offering a range of construction chemicals, decorative concrete solutions, and related equipment for various markets. As a global company, we foster a culture of inclusion, diversity, and flexibility, prioritizing our employees' wellbeing and safety.

Your Benefits:

  • A competitive estimated salary of $70,000 - $80,000 per annum, depending on experience.
  • The opportunity to give back to your community through our 'Supporting the Community' action day.
  • Access to discounted rates on DuluxGroup product ranges.
  • A parental leave package of 20 weeks paid leave for primary carers.
  • True recognition through our employee award schemes.
  • Opportunities for growth and development across multiple business units and locations.

Requirements:

  • Demonstrated experience in customer service.
  • Highly organized with strong time management skills.
  • Ability to be proactive and supportive.
  • Excellent attention to detail.

About You:

We value clear and professional communication skills, as well as adaptability and self-management. If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, please apply online.



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