Customer Experience Representative
4 days ago
We are seeking a skilled Customer Experience Representative to join our team at EssilorLuxottica Group. As a leading provider of ophthalmic lenses, frames, and sunglasses, we offer an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.
About the RoleThe primary responsibility of this role is to provide top-notch customer service, ensuring that our customers receive a personalized experience. This involves greeting customers warmly, answering their queries, and providing them with expert advice on our extensive range of products.
In addition to delivering excellent customer service, the successful candidate will also be responsible for processing specialized orders, promoting our luxury and cutting-edge products, and contributing to a positive and fun team culture.
Required Skills and Qualifications- Previous retail or customer service experience
- Excellent communication and people skills
- Motivated with a drive to achieve targets
- Thrives in an exciting, fast-paced environment
If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we'd love to hear from you
We're looking for someone who is not only knowledgeable about our products but also has a strong work ethic, excellent communication skills, and a keen eye for detail.
BenefitsAs a valued member of our team, you'll enjoy a range of benefits, including:
- A competitive salary of $60,000 - $80,000 per annum, depending on location and experience
- Generous yearly product allowance ($1,500) and family & friends discounts of up to 50% off across all our brands
- Up to 50% off Oakley eyewear and apparel throughout the year
- Local and global volunteering opportunities through our charity partner OneSight, including volunteer leave and ambassador opportunities
- Clear career pathways for your role, with national and global progression opportunities
- A world of personal and professional learning through Leonardo, our online platform, with opportunity for Retail certifications to strengthen your knowledge and capability
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We care deeply about creating a workplace where our team members feel valued, respected, and empowered.
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