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Insurance Sales and Service Representative

2 months ago

Australia TSA Group Full time

TSA Group is a leading business process outsourcing company in the Australian market, providing innovative solutions to help businesses acquire, retain, and grow their customer bases. We represent some of the country's largest brands across multiple call centers in Australia and the Philippines.

We're a purpose-driven organization with a clear mission: to revolutionize the way people connect and communicate with brands, creating experiences that people love.

Job Overview

As a Sales and Service Consultant for our client IAG, you will be the voice representing our most trusted insurance partner, NRMA. You'll form new relationships with customers and strengthen existing ones by discussing a range of policies, educating them to make informed decisions on protection and prevention. You will be focused on providing a positive customer service experience, and where required, achieve sales and retention outcomes.

This role offers you the chance to build strong connections with customers, ensuring they receive the highest level of customer experience throughout their journey with IAG & NMRA. It's an excellent entry-level opportunity with continued support and development.

Key Responsibilities

  • Handle a high volume of inbound calls, helping customers with their insurance needs.
  • Use effective communication skills to build rapport and provide engaging customer experiences.
  • Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA).
  • Be flexible with hours to ensure we're available when our customers need us.

Requirements

  • Must be based in Brisbane.
  • Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
  • Strong computer literacy and multi-tasking abilities.
  • Self-motivation and a desire to push yourself to new heights.
  • Openness to learning new skills, implementing them, and celebrating your successes.
  • Resilience and the ability to perform at your best.
  • A solution-oriented mindset, always ready to solve problems.
  • A fixed internet connection and a suitable work-from-home setup.

What We Offer

  • A competitive base salary of $55,000 + Super.
  • The opportunity to earn incentives based on performance.
  • A supportive team environment with regular social gatherings.
  • Meaningful work with opportunities for career growth and development.
  • Fantastic benefits, including yearly retention bonuses, awards, prizes, and discounts on health insurance, gym memberships, and more.