Customer Loyalty Strategist

1 week ago

Melbourne, Victoria, Australia beBeeLoyalty Full time $180,000 - $200,000

We are seeking a highly skilled Product Manager to join our team. This is an exceptional opportunity for a results-driven individual with expertise in customer-facing technologies and loyalty program management.

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About the Role:

  • End-to-end vision and product lifecycle for our loyalty ecosystem across various channels, including promotional, offer management, membership hierarchy, earn & burn mechanics, technical product enhancement, and improving the member experience.
  • Partner with cross-functional teams to define and deliver loyalty use cases at pace, balancing MVP delivery with long-term scalability.
  • Lead the loyalty product squad - backlog, roadmap, and delivery priorities, ensuring alignment with strategic outcomes across the enterprise.
  • Collaborate with engineering, design, data, and business teams to ensure successful execution and ongoing capability enhancements to the loyalty stack.
  • Manage risks, mitigation strategies, scope changes, and blockers proactively to keep initiatives on track.

About You:

  • 5+ years' experience as a product manager or product owner.
  • Certified product manager desirable and a track record in a similar sized company.
  • Demonstrates a technically, customer-led product mindset with a track record of innovative, out-of-the-box thinking to solve complex problems.
  • Skilled in developing and leading product roadmaps and strategies in the product lifecycle from conception, discovery, definition, implementation, and deployment along with ongoing iterative enhancements.
  • Proficiency in tools like Confluence and JIRA is preferred.

About Us:

We offer flexible working options and provide hybrid working arrangements to help you achieve a positive work-life balance. Our office has modern facilities and amenities, and you will be eligible for discounts on our supermarket and liquor purchases.

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