Energy Efficiency Solutions Specialist Australia

4 weeks ago

Sydney, New South Wales, Australia Smappee Full time

Smappee is a pioneering company dedicated to harnessing the power of innovation for a sustainable future. With a strong focus on energy efficiency, our cutting-edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a greener planet.

We're seeking an experienced Sales Engineer to join our dynamic team in Australia. As a Sales Engineer, you will play a crucial role in driving our company's rapid growth while fostering long-term relationships with customers and partners.

Key Responsibilities

Product Support:

  • You will serve as the primary technical resource for certified installers, distributors, and customers, providing guidance and assistance for complex installations, integrations, or troubleshooting scenarios.
  • You will ensure that installers have a deep understanding of the technical aspects of Smappee's solutions, including system configuration, integration with existing infrastructure, and troubleshooting techniques.
  • You will conduct thorough analysis and diagnosis of technical problems, escalating complex issues to the appropriate internal teams, such as engineering or product development.
  • You will collaborate closely with cross-functional teams to ensure prompt resolution of issues and maintain high levels of satisfaction.
  • You will create and maintain knowledge in our help centre to share with installers and end customers.
  • You will maintain a comprehensive knowledge of Smappee's products, features, and compatibility with different systems to assist customers effectively.
  • You will assist with product certification requirements and identify upcoming rules/standards.
  • You will be able to travel to site when required to commission, test, and repair Smappee's systems.

Technical Sales Support:

  • You will foster strong relationships with certified installers and wholesalers, providing ongoing support, training updates, and product knowledge sharing.
  • You will collaborate with the sales team to understand customer requirements and provide technical solutions that align with their needs.
  • You will demonstrate the value and capabilities of Smappee's products to potential customers through technical presentations, demonstrations, and consultations.
  • You will collaborate with the sales team to identify opportunities for certified installers to contribute to sales efforts and provide post-sales support to customers.
  • You will provide technical demo sessions to potential customers and partners regarding Smappee's functionality.
  • You will organize training for new Installers who want to become Smappee Certified.
  • You will manage the Smappee Certification program in Australia.

Requirements:

  • You have at least 3 years of hands-on experience in the field, providing service and technical reports for electronic or electrical units. A bachelor's degree (or equivalent background) in a relevant technical field, such as electrical engineering or a related discipline, is valued, but we place a strong emphasis on proven practical expertise.
  • Certification in the Electrical Competence Programme or equivalent qualifications, as well as certification as an electrician, will be considered a plus.
  • You have a strong technical aptitude with the ability to understand complex technical concepts and articulate them in a clear and concise manner to both technical and non-technical audiences.
  • You have a customer-focused mindset with a passion for delivering exceptional service and building long-term relationships.
  • You have analytical and problem-solving skills to diagnose and resolve technical issues effectively, both remotely and in-person.
  • You have the ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
  • Familiarity with energy monitoring, smart home devices, or renewable energy technologies is a plus.
  • Understanding commercial electrical systems is a plus.
  • You are willing to travel for face-to-face training, customer visits, trade shows, and industry events.
  • You hold a valid Australian Driver's License.
  • You have full-time working rights in Australia.

Benefits:

  • You can expect personal growth with multiple career and personal development opportunities in an organization that is constantly evolving.
  • A chance to participate in team activities and companywide events, including visiting Smappee's HQ in Belgium.
  • Full Technical Training in Belgium (optional).
  • A contract with remuneration according to experience: $80,000 - $120,000 per annum.
  • Through profit participation, you can benefit financially from the success and growth of the organization.
  • A dynamic work environment where not every day looks the same.
  • An opportunity to be part of Smappee's success in the region.
  • A job where you can truly contribute to a better planet.

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