IT Support Specialist
3 weeks ago
Job Description
- Provide first-line support for MS Teams and Authenticator related issues.
- Walk the floor to identify and troubleshoot any problems.
- Assist end-users with their queries related to these applications.
- Document and escalate complex issues to the IT team.
- Maintain confidentiality and follow healthcare regulations.
- Provide excellent customer service to staff and patients.
The Successful Candidate
- Have a background or strong interest in IT, with the ability to troubleshoot hardware and software issues.
- Have excellent communication skills, with the ability to explain complex issues in simple terms.
- Have a patient and empathetic approach, understanding the importance of customer service in a healthcare setting.
- Have a proactive attitude, with the ability to identify and resolve issues before they escalate.
- Have a strong commitment to maintaining patient and staff privacy and confidentiality.
What's on Offer
- This position is a short-term assignment spanning over a few weeks to assist with the 'Go live', with opportunities based all over Melbourne, including regional areas.
- The opportunity to work within a large and respected healthcare provider.
We welcome all suitable candidates to apply for this exciting opportunity to contribute to the healthcare technology sector.
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